Frequently Asked Questions

Yes. We pride ourselves on being the best crypto swap no KYC no AML available in 2026. We will never ask for your government ID, selfies, or proof of address. Furthermore, we use intelligent pre-trade routing rather than trapping your funds post-deposit to extort documents from you.

We support a vast ecosystem of 60+ assets. This includes heavyweights like BTC, ETH, and SOL, widespread stablecoins like USDT and USDC across multiple chains, and top-tier privacy coins like Monero (XMR), Zcash (ZEC), and Dash. View the full live list on our exchange widget.

To maintain system fluidity without requiring tiered identity verifications, our anonymous swaps operate with a minimum of $100 USD equivalent and a maximum of $282,100 USD equivalent per transaction. These limits apply equally to all users worldwide.

Yes. In fact, if you are looking to maximize your privacy, we highly recommend it. We do not block, penalize, or limit traffic coming from VPNs or the Tor network. Your operational security is fully supported here.

Most of our no verification swaps finalize in under 5 to 15 minutes. The specific timeframe relies entirely on the block confirmation speed of the network you are sending from. High-speed networks like Solana and TRON take seconds, while Bitcoin may take a bit longer based on network congestion.

1. Choose your trading pair to see the live market rate. 2. Provide the wallet address where you want to receive your crypto. 3. Our system generates a unique, one-time deposit address. 4. Send your funds to that address. 5. Once the blockchain confirms your deposit, our automated routing engine immediately dispenses the converted assets to your receiving wallet. Zero human intervention.

If a deposit falls beneath the minimum threshold displayed on your screen, the automated network might fail to trigger the swap. If this occurs, immediately contact support@convert24.exchange with your Order ID and transaction hash (TXID). We will perform a manual recovery effort, though always verify limits before sending.

To protect you against volatile market shifts, we freeze the exchange rate for exactly 30 minutes. As long as your transaction is broadcast and confirms on-chain within this period, you secure the exact rate displayed. If the timer expires, the swap still executes, but at the updated real-time market value.

We retain only the absolute minimum required for the routing engine to function: the temporary deposit address, your destination wallet, the pair, and the timestamp. This data exists securely in a temporary session state. Once the session terminates, the data vanishes. We maintain no persistent databases linking transactions to individuals.

Yes, Bitcoin to Monero is our flagship offering. Exchanging transparent public ledger coins into XMR is the ultimate method for breaking on-chain tracing. XMR is fully supported for both deposits and withdrawals without any verification roadblocks.

Absolutely not. Convert24 does not provide digital wallets, and we never hold your funds in an overarching liquidity pool assigned to "users." You retain custody of your private keys until the very moment you execute a swap, after which the new assets are immediately transferred back into your custody.

First, check the blockchain explorer for the asset you sent to ensure it has fully confirmed. If it has, and 30 minutes have elapsed, email our support desk at support@convert24.exchange. Provide your unique Order ID (e.g., ORD-XXXXXXXX) and your TXID. We resolve issues swiftly.

Sending an incorrect asset (e.g., sending BTC to a BCH address) is a critical user error in crypto. The automated engine cannot process it. Contact our support immediately with your Order ID, TXID, and an explanation. We will attempt a best-effort manual recovery, but we cannot guarantee success.